Customer Service Level 2

This course is openly available to everyone wherever they are, whether the learner is in the UK or outside the UK.

There are no geographical restrictions.

There are no eligibility criteria, anyone can enrol and study, regardless of their age, status, or location.

This course is delivered online by Courses For Jobs Ltd within our secure password-protected LMS (Learning Management System).

All the learner needs to undertake this course is a functioning email address so that their login details can be emailed to the learner.

About Customer Service Level 2 course

This course supports anyone who wants to gain a better knowledge of Customer Service. It supports those starting a customer service role in any industry and those looking to change careers or upskill and enhance their CV.

This versatile online Level 2 course will help you to develop your customer service knowledge, enhance day-to-day interactions with customers and boost your CV.

The qualification provides learners with the knowledge, understanding and skills in customer service such as:

• Understanding the organisation
• Knowing your customers
• Meeting regulations and legislation
• Your role and responsibility
• influencing skills
• dealing with customer conflict and challenge
• Product and service knowledge
• Gain or develop key transferrable skills applicable in a range of industries and sectors.

Successful learners receive a certificate of completion awarded by Courses For Job Ltd.

Benefits of studying with Courses For Job Ltd

• It is open to all learners.
• Study 100% online at your own pace, whenever and wherever you like.
• Gain a vocational course valued by employers.
• Receive additional online and email customer support.

What you will study include:

Understanding the organisation

• Purpose of the business
• What ‘brand promise’ means
• Organisation’s core values and how they link to the service culture
• Know the internal policies and procedures

Meeting regulations and legislation

• Legislation and regulatory requirements that affect your business
• Applying regulatory requirements when delivering customer service
• Equality
• Health and Safety
• Ethical standards

Systems and resources

• Using systems, equipment and technology to meet customers' needs
• Measurement and evaluation tools used to monitor customer service levels

Your role and responsibility

• Understand your role and responsibility within your organisation
• Understand the impact of your actions on others
• Know the targets and goals you need to deliver against

Product and service knowledge

• Understand the difference between the features and benefits
• Maintaining knowledge of the organisation’s products and/or services

Knowing your customers

• Internal and external customers
• Needs and priorities of your customers
• Manage Customer expectations

Customer experience

• How to create a customer focused experience
• How to build trust with a customer

Interpersonal skills

• Interpersonal communication
• Using listening and responding in a way that builds rapport
• Impact of cultural differences
• Working together as a team for efficient customer service

Communication

• Using appropriate verbal and non-verbal communication skills
• Using reinforcement techniques to confirm understanding

Influencing skills

• Delivering informed choices
• Influencing your customers
• Offering products or services to customers
• Handling customer objections

Personal organisation

• Organising yourself effectively
• Prioritise your own workload/activity
• Work to meet deadlines

Dealing with customer conflict and challenge

• Understand the customers point of view
• Use appropriate sign-posting or resolution to meet your customers’ needs and manage expectations
• Maintain informative communication during service recovery

Developing self

• Take ownership for keeping your service knowledge and skills up-to-date
• Consider personal goals and propose development that would help achieve them

Anyone to learn more about the delivery of excellent customer service and improve your communication skills to strengthen relationships and interactions with customers and colleagues.

All the learner needs to undertake this course is a functioning email address so that their login details can be emailed to the learner.

No prior knowledge or qualifications is required to enrol in this Customer Service course.

This course is delivered online within our secure password-protected LMS (Learning Management System) which enables you to access the course on a flexible basis from:

• any device
• any time
• anywhere
• using any type of internet connection

This customer service course will lead you to many different career opportunities.

In the UK some possible career prospects include:

• Sales Representative - £25,000 per annum
• Customer Service Officer - £28,460 per annum
• Customer Service Manager - £37,918 per annum
• Customer Care Executive: £19,000 - £24,000 per annum
• Customer Care Operator: £20,000 - £22,000 per annum

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included